Download Course Outlines
ITIL® Foundational Level |
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 ITIL v3 Foundation |
• | ITIL v3 Practitioner |
ITIL® Intermediate Level |
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Lifecycle Modules |
Capabilities Modules |
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| Service Strategy (SS) |
• | Service Offerings and Agreement (SOA) |
| Service Design (SD) |
• | Planning, Protection and Optimization (PPO) |
| Service Transition (ST) |
• | Release, Control and Validation (RCV) |
| Service Operation (SO) |
• | Operational Support and Analysis (OSA) |
| Continual Service Improvement (CSI) |
• | |
ITIL® Expert Level |
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| • Managing Across the Lifecycle (MALC) • |
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PRINCE2® |
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| PRINCE2® Foundation |
• | PRINCE2® Practitioner |
